Etech’s global centers – Onshore, Nearshore, and Offshore, contain the capabilities to customise the solution that best match your entire needs. With Etech’s global outreach, Etech is often accessible to help your customers and supply regular Outstanding activities.
a gaggle of devoted leaders in the Call Heart field who're obsessed with earning a extraordinary big difference for our
About us Etech provides next-generation BPO options. a world minority-owned company, Etech has produced and trademarked how to show your facts into strategic insights. Leveraging the strength of artificial plus human intelligence Etech boosts teaching and coaching to focus on significant behaviors developing improved client activities and shareholder worth. Etech launched in 2003 with only 400 staff and an individual Speak to Heart in Nacogdoches, Texas.
Etech can be an omnichannel shopper engagement options service provider for several of the globe’s foremost and many highly regarded manufacturers. The working experience Etech has obtained across a wide range of business enterprise verticals enables us to consistently deliver Extraordinary, particular purchaser activities.
Learn More lifestyle At Etech Etech thinks in Doing the job really hard and taking part in difficult and strives to create staff sense empowered and self-assured in The task These are doing.
At QEval, we’re devoted to supporting Get hold of centers strengthen their functionality by way of clear, actionable insights. Our functionality analytics reports give you a specific breakdown of agent things to do, shopper interactions, and operational bottlenecks, so you may make informed decisions that result in measurable advancements. With QEval, you don’t just get reports—you have the equipment and suggestions to act on them.
Etech’s modern technological know-how remedies and skilled leaders fully grasp your small business requires and recognize the strategic insights your model ought to generate results.
✅ sudden Advantages outside of compliance Never miss out on this opportunity to remodel your Call Middle operations! plan a meeting with our authorities:
Metrics like handle time, CSAT scores, resolution premiums, and actionable insights are crucial to achievements in 2024. Gone are the days of focusing entirely on call quantity. Now, it’s about digging into the standard of Just about every interaction and driving actual benefits. willing to acquire your connect with Middle efficiency to another degree? Enroll at QEval College and ???? pay attention to Shawndra’s entire Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
regardless of whether it’s lessening call moments, enhancing agent productivity, or improving the general customer encounter, our solutions are built to generate true final results. wanting to see how QEval can make a change with your functions? Call us right now to learn more. Speak to Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of care, trust and Electrical power introduced for the enterprise is exactly what helps make the culture more info at Etech special. Our CEO frequently suggests, “If we look after our persons, the numbers will handle by themselves.”
maximizing your Get hold of center’s performance doesn’t ought to be challenging. With QEval University, you’ll attain usage of crucial instruments and schooling that present accurate, measurable enhancements in agent effectiveness.
Meet Malisha, a shining star on our Customer Service group! From tackling tasks to experiencing exciting workforce things to do, Malisha is aware of how to help keep the stability in between work and Engage in. Her optimistic Angle and staff spirit make her a joy to operate with.
a bunch of devoted leaders within the Get in touch with Heart market who are keen about producing a exceptional change for our
Here are just a couple essential capabilities of what we provide: ✅ thorough insights into agent efficiency as a result of in depth analytics